What to Expect at a Veterinary Appointment
Knowing what you will be able to expect from your first appointment with us will help to make the care process much easier both for you and your pet.
We ask that all clients arrive 10 minutes early to give them some time to fill out our New Patient Form. If you would like to save a bit of time, you can also complete our New Patient Form online in advance.
Meet Your Veterinarian
One of the members of our veterinary team will review your pet's history and speak with you about their issues. You will be able to ask any questions you want at this time and we will be sure to dedicate time to answering them.
Examination, Diagnosis & Treatment
After our vets have had a chance to assess your pet, we will provide you with a diagnosis and options for your treatment. Our vets will work with you to ensure we create a treatment plan that's right for you and your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
Our Oak Grove veterinary team makes it our mission to provide pets with state-of-the-art medical care, delivered with commitment and compassion for all of our patients.
We are proud to serve pet owners with comprehensive veterinary care, emergency services and knowledgeable advice and guidance.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
As part of your pet's appointment, our vets will provide you with a good-faith estimate of the cost of our services before giving your pet any treatment. Please remember, through, that unforeseen circumstances may arise and impact the final total of your bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, we ask that all of our clients call ahead to book appointments with us whenever possible to ensure that we have enough room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please call us right away. If you are a current client and need after-hours emergency care, call us and let our on-call vets know to be ready for you at our facility.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We provide veterinary care for dogs and cats as well as small domestic mammals and pockets pets such as rabbits or hamsters.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Access your pet's medical records with the AllyDVM app.
New Patient Form
Download and fill out the New Patient Form to bring with you or complete it online.
Get financing with CareCredit quickly and easily.