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Financial Policy

Thank you for choosing Oak Grove Animal Hospital. Our primary mission is to deliver the best t and most comprehensive veterinary care available for you and your pet. An important part of our mission is making the cost of optimal care as easy and manageable for our clients as possible by offering several payment options. Oak Grove Animal Hospital requires payment in full at the time medical care is provided for your pet. We do not offer payment plans.

Payment Options:

  • Cash
  • Check (with valid photo ID) Oak Grove Animal Hospital does have a fee for any returned checks.
  • Visa, Mastercard, Discover, American Express, Apply Pay
  • Care Credit Healthcare Credit Card (subject to credit approval with photo ID)

Care Credit Benefits

  • Allow you to begin treatment today and pay over time
  • Available for any treatment amount
  • Can be used repeatedly without having to apply (subject to credit approval)
  • Apply online at for instant approval or denial
  • Go to for complete details

Additional Policy Information

For clients with pet insurance we are happy to provide you with the necessary documentation to submit a claim to your insurance carrier. Be advised, you are responsible for fees at the time of services and any reimbursement from insurance will go to you.

Unfulfilled Payment

If you are unable to fulfill the payment for services provided, your account will be turned over to a collection's agency. Your account will be charged a collections fee of 33% of the amount due. If legal action is taken by the collection agency or Oak Grove Animal Hospital, this account will be charged a collection fee equal to 50% of the amount due.

No Show Policy

If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

“No Show” shall mean any client who fails to arrive for a scheduled appointment. “Same Day Cancellation” shall mean any client who cancels an appointment less than 24 hours before their scheduled appointment. “Late Arrival” shall mean any client who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment.

It is the policy of the practice to monitor and manage appointment no-shows and late cancellations. Oak Grove Animal Hospital’s goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel an appointment, clients are required to call or leave a message at least 24 hours before their appointment time. Notification allows the practice to better utilize appointments for other clients in need of prompt medical care.

A patient is notified of the appointment “No-Show, Late, & Cancellation Policy” at the time of scheduling. This policy can and will be provided in writing to patients at their request.

Established patients:  
    • Appointments must be canceled at least 24 hours prior to the scheduled appointment time.
    • In the event a patient arrives late as defined by “late arrival” to their appointment, and cannot be seen by the provider on the same day, they will be rescheduled for a future clinic visit, if available. If appointments are not yet available for their provider, a reminder will be placed for the patient to call to make a future appointment once the schedule opens. 
    • In the event a patient has incurred two (2) documented “no-shows” and/or “same-day cancellations,” the patient may be subject to a no-show fee of $75 from Oak Grove Animal Hospital. 
    New patients: 
        • A non-refundable deposit of $75 is required at the time of scheduling to reserve an appointment and will be applied to the cost of services rendered at the appointment.
        • Appointments must be canceled at least 24 hours prior to the scheduled appointment time.
        • In the event, that a patient arrives late to their appointment, Oak Grove Animal Hospital reserves the right to reschedule your appointment for a later date.

      We Are Always Welcoming New Patients

      Oak Grove Animal Hospital is accepting new patients! Our veterinarians are passionate about animal health and are proud to serve our patients. Contact us today to book your pet's first appointment and to get started.

      Contact Us

      Contact (270) 439-6110